HUGE serving. CHEAP prices.

Who wouldn’t want to eat on some restaurant that serves big portions for cheap prices? That may sound hard to find nowadays but CASA VERDE in UP Town center is a restaurant just like that.

Of all the times I went to UP Town I have never seen Casa Verde without a bunch of people waiting outside. There is always a long queue who patiently waits to be seated no matter what time of the day it is. I have never been a fan of waiting in line for food, but seeing all the crave outside Casa Verde, one day my family and I decided to eat there just to see what the hype was all about and because my Dad already tried it in Cebu and he told us that their food was good and even in Cebu there is always a long line.

Photo grabbed from Google Images

Here’s how my experience went…

INFORMATION & HOSPITALITY

Upon arriving it is no surprise that there is already a long line of people waiting outside. We proceeded to the personnel in charge of having customers seated and we were informed that we were #17 in line! Imagine having to wait outside the hot weather with no waiting area or seating for those in line. Nonetheless, we still decide to wait it out and they handed out their menu so that we can already decide what we want, so when we are already seated inside we can order faster.

Photo Grabbed from Google Images

Photo Grabbed from Google Images

Photo Grabbed from Google Images

CONSULATATION & HOSPITALITY

After waiting for a good one hour to be seated, we were glad that their servers were very accommodating. They informed us of their bestsellers and their must try’s.

ORDER TAKING

They were very quick in their order taking and delivery of food, which kind of made up for all the waiting to be seated outside. They even offered sample tastes for their two types of iced tea so we can decide what we want. We ordered the Brian’s bucket of ribs, roasted seasoned chicken, bacon and cheese potato skins, and their vanilla milkshake. Unfortunately we didn’t try their biggest chocolate milkshake because it kind of looks hard to drink and share.

Photo grabbed from their Facebook page

Roasted Seasoned Chicken (Photo grabbed from Google)

SAFEKEEPING

For me, the safekeeping part is on behalf of the food. They made sure that the delivery of food and the handling is safe and done properly. Another safekeeping is when customers wanted to have the food wrapped up, they need to make sure that it is properly wrapped so as not to spill anything.

EXCEPTIONS

They provided exceptions by handling customer requests such as not wanting to be seated outside, wanting to be seated in the corner booth, they want a long table etc etc.

BILLING AND PAYMENT

When asking for the bill, they were very quick in giving it and they were also quick in returning the change which saves a lot of wasted time from waiting.

All in all my experience in the restaurant was good their food was delicious and big and the fast service is good, except for the waiting in line to be seated. I suggest they think of ways to lessen customer waiting or they provide waiting areas so as not to bore their customers and leave. I would give this restaurant a rating of 4 stars and I would definitely be back, if I have a lot of time to spare, and I would also recommend it to other people. It's a good place to hang out with family or even catch up with friends. Their food offerings are good for kids, teens, adults etc.