Who wouldn’t want to eat on some restaurant that serves big portions for cheap prices? That may sound hard to find nowadays but CASA VERDE
in UP Town center is a restaurant just like that.
Of all the times I went to UP Town I have never seen Casa
Verde without a bunch of people waiting outside. There is always a long queue who
patiently waits to be seated no matter what time of the day it is. I have never
been a fan of waiting in line for food, but seeing all the crave outside Casa
Verde, one day my family and I decided to eat there just to see what the hype
was all about and because my Dad already tried it in Cebu and he told us that
their food was good and even in Cebu there is always a long line.
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Photo grabbed from Google Images |
Here’s how my experience went…
INFORMATION
& HOSPITALITY
Upon arriving it is no surprise that there is already a long
line of people waiting outside. We proceeded to the personnel in charge of
having customers seated and we were informed that we were #17 in line! Imagine having to wait outside the hot weather with no
waiting area or seating for those in line. Nonetheless, we still decide to wait
it out and they handed out their menu so that we can already decide what we
want, so when we are already seated inside we can order faster.
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Photo Grabbed from Google Images |
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Photo Grabbed from Google Images |
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Photo Grabbed from Google Images |
CONSULATATION
& HOSPITALITY
After waiting for a good one hour to be seated, we were glad
that their servers were very accommodating. They informed us of their
bestsellers and their must try’s.
ORDER
TAKING
They were very quick in their order taking and delivery of
food, which kind of made up for all the waiting to be seated outside. They even
offered sample tastes for their two types of iced tea so we can decide what we
want. We ordered the Brian’s bucket of ribs, roasted seasoned chicken, bacon
and cheese potato skins, and their vanilla milkshake. Unfortunately we didn’t
try their biggest chocolate milkshake because it kind of looks hard to drink
and share.
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Photo grabbed from their Facebook page |
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Roasted Seasoned Chicken (Photo grabbed from Google) |
SAFEKEEPING
For me, the safekeeping part is on behalf of the food. They
made sure that the delivery of food and the handling is safe and done properly.
Another safekeeping is when customers wanted to have the food wrapped up, they
need to make sure that it is properly wrapped so as not to spill anything.
EXCEPTIONS
They provided exceptions by handling customer requests such
as not wanting to be seated outside, wanting to be seated in the corner booth,
they want a long table etc etc.
BILLING AND
PAYMENT
When asking for the bill, they were very quick in giving it
and they were also quick in returning the change which saves a lot of wasted
time from waiting.
All in all my experience in the restaurant was good their
food was delicious and big and the fast service is good, except for the waiting
in line to be seated. I suggest they think of ways to lessen customer waiting
or they provide waiting areas so as not to bore their customers and leave. I
would give this restaurant a rating of 4 stars and I would definitely be back,
if I have a lot of time to spare, and I would also recommend it to other
people. It's a good place to hang out with family or even catch up with friends. Their food offerings are good for kids, teens, adults etc.